Open Today: 9:30 - 17:30
Open Tomorrow: 9:30 - 17:30
customer services header

We want to make sure you have the best experience possible during your visit to Queens Arcade and so continually review our customer services provision to ensure visitors enjoy their time in the shopping centre.

If you have any ideas that you think would improve the service we offer you, or your enjoyment of the shopping centre, we’d love to hear from you – please contact us.

Need Help?

The Queens Arcade team are here to help and if you require any sort of assistance whilst visiting the centre, just ask one of our security or cleaning staff who will be happy to assist. You can also speak to staff in our Centre Management Offices by pressing the ‘Help’ button that you will find next to the Post Office on Level 1.

Lost child?

If you become separated from your child while in the Centre, please stop a security officer or ask at any shop displaying a Safe Child logo. You can also speak to staff in our Centre Management office by pressing the ‘Help’ button that you will find next to the Post Office on Level 1.

Click & Collect

Shop online and collect in store. Easy! Click here to see participating Click & Collect stores.

Queens Arcade MAP

Click here to view a map of the Queens Arcade Shopping Centre.

First Aid

We have trained First Aiders available at all times.

If you do require assistance please contact our security or cleaning staff immediately. Alternatively, you can staff in our Centre Management Offices by pressing the ‘Help’ button that you will find next to the Post Office on Level 1.

Lifts

We have three public lifts. The first is located near the Queen Street entrance by New Look on Level 1 and Whittard on Level 2. The second is located near the Working Street entrance next to Rugby Heaven on Level 1 and Two Seasons on Level 2. The third is located on the St David’s Shopping Centre link. You can see the location of all the lifts on the Queens Arcade Shopping Centre map.

Escalators

There are three escalators in the shopping centre. One is located near the Queens Street entrance – next to Supercuts on Level 1 and Whittard on Level 2. Another is located near the Working Street entrance – next to Shaws on Level 1 and Moti on Level 2. The third escalator is located on the St David’s Shopping Centre link. You can find the location of all the escalators on the Queens Arcade Shopping Centre map.

Toilets

Men and women’s toilets, disabled access toilets and baby changing facilities are available in the St David’s Shopping Centre link. You can find the location of toilet facilities on the Queens Arcade Shopping Centre map.

Cash machines

There is an ATM machine on the outside of the Halifax, located next to the Working Street entrance. There is also an ATM outside the Post Office.

Lost property

If you have misplaced anything, simply report the items to one of our security team or cleaning team and we will check to see if to see if they have been handed in.

Alternatively please check with the centre management team by pressing the ‘Help’ button that you will find next to the Post Office on Level 1.

If you have found any items, please hand them in to the security or cleaning team. All lost property that is handed in is recorded on a database.

If you have left the shopping centre and realise you have lost something, please give us a call on 029 2022 3581 and we will let you know if it’s been found.

Passport Photo Booth

There is a Photo-Me photo booth on Level 1 near Simply Shakes.

Photo-Me photos provide customers with a convenient and effective means of obtaining ID photos.

The ID photos are compliant with the new ICAO (Civil Aviation Organisation standards) regulations and are suitable for official documents including UK passport, driving licence and identity cards.

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