We're closed now
Open Tomorrow: 9:30 - 19:00
family facilities

Baby changing rooms

Baby changing facilities are available in the disabled toilet on Level 1 of the shopping centre next to the St David’s Shopping Centre link. You can find the location of toilet facilities on the Queens Arcade Shopping Centre map.


If you’re shopping with a buggy or a pram, we have three public lifts. The first is located near the Queen Street entrance by New Look on Level 1 and Whittard on Level 2. The second is located near the Working Street entrance next to Rugby Heaven on Level 1 and Two Seasons on Level 2. The third is located on the St David’s Shopping Centre link. You can see the location of all the lifts on the Queens Arcade Shopping Centre map.

Safe Child

Queens Arcade Shopping Centre is part of the Safe Child scheme. You’ll see that lots of our shops display the Safe Child logo. If you do become separated, please speak to any of the shopping centre security team, or the staff in shops displaying the Safe Child logo.We’ll have you safely back together in no time. All of the Queens Arcade staff are committed to making sure that your children are safe in the shopping centre.

Soft Play

soft play

Younger visitors to Queens Arcade shopping centre in Cardiff are in for lots of free fun in the soft play area on the lower level. Aimed at children aged under five, the free-of-charge area provides parents with the perfect way to keep little ones entertained during a family shopping trip. It is located on the lower Mall, close to the Post Office, and includes a variety of soft play equipment including pods, a tower and a slide.