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Facilities and Accessibility

Need Help?

The Queens Arcade team are here to help and if you require any sort of assistance whilst visiting the centre, just ask one of our security or cleaning staff who will be happy to assist. You can also speak to staff in our Centre Management Offices by pressing the ‘Help’ button that you will find next to the Kutchenhaus on Level 1.


Toilets

Men and women’s toilets, disabled access toilets and baby changing facilities are available. You can find the location of toilet facilities on the Queens Arcade map.


Accessibility

Disabled access toilets, men’s and women’s toilets and baby changing facilities are all on the East side of the shopping centre, in the St David’s Shopping Centre link. Click here to view the Queens Arcade Shopping Centre map.


First Aid

We have trained First Aiders available at all times. If you require assistance make our security or cleaning staff aware immediately. Alternatively, press the ‘Help’ button that you will find next to the Kutchenhaus on Level 1.


Lifts

We have three public lifts. The first is located near the Queen Street entrance by New Look on Level 1 and Whittard on Level 2. The second is located near the Working Street entrance next to Rugby Heaven on Level 1 and Two Seasons on Level 2. The third is located on the St David’s Shopping Centre link.


Escalators

There are three escalators in the shopping centre. One is located near the Queens Street entrance – next to Supercuts on Level 1 and Whittard on Level 2. Another is located near the Working Street entrance – next to Shaws on Level 1 and Moti on Level 2. The third escalator is located on the St David’s Shopping Centre link.


Cash machines

There is an ATM machine on the outside of the Halifax, located next to the Working Street entrance.


Lost property

If you have misplaced anything, simply report the items to one of our security team or cleaning team and we will check to see if to see if they have been handed in. Alternatively please check with the centre management team by pressing the ‘Help’ button that you will find next to the Kutchenhaus on Level 1.


Passport Photo Booth

There is a Photo-Me photo booth on Level 2 near Simply Shakes.The ID photos are compliant with the new ICAO (Civil Aviation Organisation standards) regulations and are suitable for official documents including UK passport, driving licence and identity cards.


Click & Collect / Home Delivery

Shop online and collect in store or have it delivered to your home. Easy! Click here for more information.


Queens Arcade map

Click here to view a map of the Queens Arcade Shopping Centre


Family Facilities 

Baby changing rooms

Baby changing facilities are available in the disabled toilet on Level 1 of the shopping centre next to the St David’s Shopping Centre link. You can find the location of toilet facilities on the Queens Arcade Shopping Centre map.


Safe Child

Queens Arcade is part of the Safe Child scheme. You’ll see that lots of our shops display the Safe Child logo. If you do become separated, please speak to any of the shopping centre security team, or the staff in shops displaying the Safe Child logo.We’ll have you safely back together in no time.